How to book an OBJECT on Vetliva?
1. Fill out the booking module on the main page:
• select the type of OBJECT (sanatorium/…/tour/transfer),
• enter the name of the OBJECT (optional),
• select the required dates,
• indicate the number of guests (adults and children),
• press the SEARCH button.
2. In the resulting list of suitable OBJECTS, select the one you like and click the “Details” button.
(For easier selection, you can use filter and sort).
3. On the detailed page of the selected OBJECT on the “Book” tab, on the appropriate option, you must click “Select” so that the OBJECT is added to the cart.
(If there is no suitable option, you can leave a request for a reservation or change the parameters in the module).

4. Go to the cart, select the desired OBJECT by tick, checkout and pay.

If the customer refuses the services (refuses the contract for the provision of services) in whole or in part before their start date, he must independently cancel the booked services in his personal account on the website or send a letter of refusal of services to the email address If the customer does not have such an opportunity (lack of access to the Internet, etc.), he must contact the contractor by phone and cancel the services verbally (+375291154949). The contract is considered terminated after the contractor assigns it the “Cancelled” status in the Personal Account and sends the corresponding service letter to the customer.

If the customer refuses the services (refuses the contract for the provision of services) in whole or in part before their start date, regardless of the reasons, the funds for paid services are returned to the customer by the contractor to the card with which the purchase was made within 30 days, depending on the bank , who issued the card minus the actual expenses incurred by the contractor related to organizing the provision of services to the customer (third parties), including payment of a commission to the bank for transferring funds to the contractor’s partner, penalties imposed by the contractor’s partners for cancellation of services, and other expenses of the contractor, confirmed by documents.

Payment by bank card VISA, MasterCard, UnionPay, BELKART
through the Assist Belarus system

1. Payment is made via the Internet in real time immediately after placing the order.
2. Cards of the international payment systems VISA (all types), MasterCard (including Maestro), issued by any bank in the world,UnionPay, as well as cards of the BELKART payment system are suitable for making financial transactions.
When choosing to pay for an order using a bank card, payment processing (including entering the bank card number) is carried out by Electronic Payment Company ASSIST LLC using the software and hardware complex of the Assist Belarus electronic payment system, which has passed international certification.
The system that ensures payment security uses the secure TLS protocol to transfer confidential information from the client to the server and further processing in the processing center. This means that the payer’s confidential data (card details, registration data, etc.) are not sent to the online store, their processing is completely protected, and no one can obtain the client’s personal and banking data. In addition, when processing payments by bank cards, secure technology is used: Visa Secure for VISA, MasterCard ID Check for MasterCard, UnionPay 3-D Secure for UnionPay, as well as BELKART - Internet Password for BELKART.

Payment order:
1. Select the payment method by card on-line.
2. After clicking on the “Confirm and pay” button, the system will direct you to the website of the electronic payment provider, which ensures payment security. The authorization server establishes a connection with the buyer via the secure TLS protocol and receives from the buyer the parameters of his bank card (card number, card expiration date, cardholder name in the transcription as indicated on the bank card, as well as the CVC2 or CVV2 number indicated on the back side of the card). The online payment transaction by bank card is completely confidential and secure.
3. Your personal data and card details are entered not on the page of our website, but on the authorization page of the payment system. Access to this data is carried out using the TLS secure data transfer protocol; secure Internet payment technologies Visa Secure, Mastercard ID Check, UnionPay 3-D Secure, BELKART-InternetPassword are also used.
Cards of payment systems Visa, MasterCard, UnionPay and BELKART issued by any banks in the world are accepted for payment. We recommend contacting your bank in advance to ensure that your card can be used for online payments.

The reasons for refusal of authorization may be the following:
• there are not enough funds on the card to pay for the order;
• the bank that issued the buyer’s card has banned online payments;
• timed out

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